Built a centralised knowledge base for a UK bank, reducing internal support time by 35% and improving compliance consistency. The platform handles 10,000+ monthly searches with 92% success rate.
financeManaged a living knowledge base for a healthcare SaaS, ensuring regulatory updates are reflected within 24 hours. Reduced clinician support requests by 45%.
healthcareOverhauled a retail client's help centre, adding interactive guides and video tutorials. Self‑service resolution rate increased from 55% to 82%.
retail